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Terms & Conditions

Its important to us that you feel secure when you purchase items from us, we know that we want to feel the same when we shop. We hope the following information will reassure you. Please do contact us if you have any additional questions.

Our contact details

Let Your Bodybreathe is the trading name of Bodybreathe Limited, a company registered in England (number 5701389).  You can telephone us on +44 (0)20 7193 6342 or email us on info@letyourbodybreathe.com. Our office hours are Monday to Friday 10am - 5pm.

Privacy & security

We never ever share or sell your details or purchasing information with anyone. We do not sub contract our delivery to a third party, this is managed in house. Your details are used to confirm your order, to send the items to you and unless you have requested otherwise we will add your details to our mailing list. Our mailing list is confidential and never shared or sold with third parties.

Purchasing from us

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price). All retail prices are inclusive of VAT.

Order confirmations

You will receive confirmation of your order by email from paypal. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.

Postal method

All orders are sent registered first class post in the UK. There is a standard £3.50 charge for UK orders. Registered first class post requires a signature to confirm delivery. Tracking numbers are available on request. Delivery time is normally betweeen 1- 5 days and is dependent on the local postal service.  Overseas orders will be charged in excess of this and an additional payment will be requested.

Damaged or defective goods

We aim to supply top quality goods (ie free from defects in materials and workmanship). You should inspect the goods when you receive them for defects and damage. Notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please retain all documents and packaging. You are entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 14 days of delivery (or after a reasonable time of discovery) we are entitled to either replace the goods free of charge or give you a refund. We do not reimburse for postage when items are returned.

Returning goods/cancelling your contract – retail customers

You have the right to cancel the contract and receive a refund on full priced items or alternative item, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused condition. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. You must return the goods to us at your cost and we advise you to insure the goods adequately. If returned products are lost we will not be liable for them. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number, order number, and the reason for the return. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain). Sale items returned can be exchanged for an alternative item of the same value or more, alternatively credit notes can be issued. We do not issue refunds for sale items returned. We do not refund postage charges for items returned. 

 

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